For all regularly stocked items, with the exception of consumable products, return requests with photos of item can be submitted to Customer Service within 7 days of receipt, so long as the items are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
Damaged/Missing/Lost items
Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 7 business days of receipt so we can find a solution for you. Please submit photos of damages, name of SKU of damaged item, and order number with your request.
Return and Refund processing times
We will process return and refund requests within 7 business days from the request submission.
