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Courier & Freight Shipping Across Canada 

Select Courier & Freight Shipping at checkout for eligible shelf-stable food and non-food products. A1 will use a courier for small to mid-sized orders or pallet freight for larger business orders.

Pallet of cardboard boxes wrapped for freight shipping, surrounded by packages and a pallet jack. Pallet of cardboard boxes wrapped for freight shipping, surrounded by packages and a pallet jack.

Key Courier & Freight Shipping Details 

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Eligible Canadian addresses 

Courier ships to homes and businesses across eligible areas of Canada. Pallet freight is available to business addresses.

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Eligible products only 

Shelf-stable food and non-food products that are not fragile or oversized.

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No minimum order 

The final shipping cost shown at checkout applies whether A1 ships by courier or pallet freight.

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Dispatch and tracking 

Order before 11 am for typical same-day dispatch. Otherwise, allow 1–3 business days. Tracking is sent by email.

How Your Shipping Method is Chosen

Select Courier & Freight Shipping at checkout. Once your order is picked, A1 will choose the appropriate courier or pallet freight service based on its size and shipping requirements.

Courier Shipping Pallet Freight Shipping
Used for small to mid-sized orders Used for larger orders that can be shipped on a pallet
Available to eligible home and business addresses Available to eligible business addresses only
May be shipped by UPS, FedEx, Canada Post, or Purolator A1 selects an appropriate freight operator
Carrier pickups are available Monday through Saturday, excluding holidays Freight pickups are available Monday through Friday, excluding holidays
Transit estimates are provided through carrier tracking The freight operator or A1 Customer Support will contact the customer to arrange a delivery appointment and confirm receiving details

Confirm Product Availability

Use the "Courier & Freight Shipping" filter on product listing pages to find eligible items, or check each product page for availability by fulfilment option. Fresh, refrigerated, frozen, fragile, and oversized products are not eligible. Delivery availability also depends on carrier coverage for your address.

A1 Cash and Carry product listing page “Availability” filter with “Courier & Freight Shipping” selected.
Product page showing availability for Click and Carry, Local Delivery, and Courier and Freight Shipping

How Courier & Freight Shipping Works 

A1 Cash and Carry "My Cart" screenshot showing the "CONTINUE" button for selection.

Step 1

Review Cart

Review your cart, then select "Continue".

A1 Cash and Carry "Express checkout" screenshot showing the "Delivery" button selection.

Step 2

Choose Delivery 

Select "Delivery" and enter your shipping address.

A1 Cash and Carry checkout screenshot showing the "Courier & Freight Shipping" selection.

Step 3

Choose Courier & Freight Shipping 

Select "Courier & Freight Shipping". The rate shown is your final shipping charge.

Transport truck travelling on a rural highway for courier and freight shipping.

Step 4

Track Your Shipment 

Check your email for tracking. For pallet freight, the carrier or A1 will contact you to arrange delivery.

Important Courier & Freight Shipping Details 

  • Courier & Freight Shipping is available for eligible shelf-stable food and non-food products that are neither fragile nor oversized. Use the availability filter on product listing pages and confirm eligibility on each product page before ordering.
  • Courier is available to home and business addresses; pallet freight is available to business addresses only.
  • Service is not available to addresses classified as remote by the courier or freight provider, which may include many addresses in Canada's territories.
  • Smaller orders to P.O. boxes may be eligible for shipping by Canada Post.
  • There is no minimum order. The final shipping charge shown at checkout will not change if we assign your order to pallet freight.
  • All orders are prepared and dispatched from our Mississauga Kennedy location.
  • After your order is picked, we select a courier for small to mid-sized orders or pallet freight for larger business orders. Courier orders may be shipped by UPS, FedEx, Canada Post, or Purolator.
  • Orders placed before 11 am typically ship the same day, provided inventory is available and the assigned carrier is collecting that day. Otherwise, allow 1–3 business days for handling.
  • Courier pickups are available Monday through Saturday. Freight pickups are available Monday through Friday. Pickup schedules exclude holidays.
  • Transit times depend on the carrier and shipping address. An estimated delivery date is provided after your order is dispatched.
  • Tracking information is sent by email. Once signed in, Login/Register changes to My Account in the top-right corner of every page. Select My Account, then My Orders, to view your tracking information.
  • Your order may arrive in multiple shipments and may have more than one carrier or tracking number.
  • For pallet freight, the freight operator or A1 Customer Support will contact you to arrange a delivery appointment and confirm receiving details.
  • If we cannot deliver to your address, Customer Support will contact you, cancel the order, and issue a refund. You may need to place a replacement order that we can fulfil.
  • If an item is unavailable when your order is picked, we will ship the remaining items and refund the unavailable item. Customer Support will contact you if a significant item or portion of the order is unavailable.
  • We do not substitute items without prior authorization. If you have established substitution preferences with Customer Support, we may follow those instructions.
  • To request a change or cancellation, contact Customer Support before the next 11 am processing cut-off. We will try to stop the shipment, but changes and cancellations cannot be guaranteed once processing has started.

Returns and Order Issues 

Standard Returns

  • Return requests for eligible, regularly stocked non-consumable products must be submitted to Customer Support within seven business days of delivery.
  • Consumable products cannot be returned.
  • Products must be unused and in their original packaging. Include photos with your return request.
  • All returns require manager approval and may be subject to a minimum 10% restocking fee.
  • You are responsible for return shipping on standard returns.
  • Once the returned products are received and inspected, approved credits are issued to the original payment method.

Damaged, Missing, Lost, or Incorrect Items

  • Inspect your shipment when it arrives.
  • Report damaged, missing, lost, or incorrect items to Customer Support within seven business days of delivery.
  • Keep the affected products and all packaging. Include photos, the product name or SKU, and your order number with the request.
  • A1 covers return shipping for damaged or incorrect items and refunds the related portion of the original shipping charge.
  • Restocking fees do not apply to damaged, missing, lost, or incorrect items.

Questions About Courier & Freight Shipping? 

Contact our Ecommerce Customer Service team for help with product eligibility, remote addresses, P.O. boxes, freight deliveries, order changes, cancellations, returns, or shipment issues.

Phone

(437) 837-5711 ext. 1078
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Email

ecommerce@a1cashandcarry.com
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Live Chat

Use Live Chat on the website during Customer Service hours.

Customer Service Hours

Monday to Friday: 9 am to 5 pm
Saturday: 9 am to 1 pm

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