For all regularly stocked items, with the exception of consumable products, return requests can be submitted to Customer Service within 7 days of receipt. Photos of the item must be included, and the item must be unused and in its original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.
We are unable to accept returns of consumable products. This helps ensure that products are safe to use, have not been tampered with, and have adequate shelf life.
Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 7 business days of receipt so we can find a solution for you. Please include photos of the damage, the SKU of the affected item, and your order number with your request.
We will process return and refund requests within 7 business days of submission.
You may have the right to access the Personal Information we hold about you, request corrections to inaccurate or incomplete information, and withdraw your consent to certain uses or disclosures, subject to applicable legal or contractual restrictions. To make a privacy request, please contact us using the information provided below.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the Personal Information we hold to help protect it against unauthorized access, use, disclosure, loss, or theft.
We may collect and use information about how users interact with our app, including browsing behaviour, feature usage, and general engagement patterns. This information helps us improve the app's functionality and user experience. All information is handled in accordance with applicable privacy laws and standards.
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to information that can uniquely identify an individual as “Personal Information.”
Personal Data: Personal Data means information about a living individual who can be identified from that information, either on its own or when combined with other information in our possession or likely to come into our possession.
Usage Data: Usage Data is information collected automatically, either through your use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
Cookies: Cookies are small files stored on your device, such as a computer or mobile device.
We collect several types of information to provide and improve our services.
Personal Data
While using our Service, we may ask you to provide certain Personal Data that can be used to contact or identify you. This may include, but is not limited to:
Usage Data
We may also collect information about how the Service is accessed and used, including your online activity ("Usage Data"). Usage Data may include your computer's Internet Protocol address (e.g. IP address), browser type and version, pages of our website that you visit, the time and date of your visit, time spent on those pages, and unique device identifiers.
Cookies and Tracking Data
We use cookies and similar tracking technologies to track activity on our website.
Cookies are small files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We may also use other tracking technologies, such as beacons, tags, and scripts, to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
A1 Cash and Carry uses the information we collect for the following purposes:
We may provide paid products and/or services through the Service. In these cases, we use third-party payment processors.
We do not store your payment card details. Your payment information is provided directly to our third-party payment processors, whose use of your Personal Data is governed by their respective privacy policies.
Our website may contain links to third-party sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We encourage you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
The Site is not intended for individuals under 18, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe a child has provided us with Personal Information, please contact us to request its deletion.
We share your Personal Information with service providers to help us provide our services and fulfil our contractual obligations to you. For example:
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page.
You can opt out of targeted advertising through:
You can also opt out of some of these services through the Digital Advertising Alliance's opt-out portal.
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to delete it, subject to any legal or regulatory requirements that may require us to retain certain information.
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies help improve your browsing experience by allowing the Site to remember your actions and preferences, such as login and region selection. This means you do not have to re-enter this information each time you return to the Site or move from one page to another. Cookies also provide information about how people use the Site, such as whether they are first-time or returning visitors.
We use cookies to optimize your experience on our Site and provide our services.
The length of time a cookie remains on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies last until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may affect your user experience, and some parts of our website may no longer function properly.
Most browsers automatically accept cookies, but you can choose whether to accept them through your browser settings, often found under “Tools” or “Preferences.” For more information about blocking, managing, or filtering cookies, please refer to your browser's help documentation or visit allaboutcookies.org.
Please note that blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the Behavioural Advertising section above.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
For more information about our privacy practices, to exercise your privacy rights, or to make a complaint, please contact our Privacy Officer:
Privacy Officer
ecommerce@a1cashandcarry.com
6400 Kennedy Road
Mississauga, ON L5T 2Z5
Canada
This website is operated by A1 Cash and Carry. Throughout the Site, the terms “we,” “us,” and “our” refer to A1 Cash and Carry. A1 Cash and Carry provides this website, including all information, tools, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or other jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and have given us your consent to allow any of your minor dependants to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service, including, but not limited to, copyright laws.
You must not transmit any worms, viruses, or other code of a destructive nature.
A breach or violation of any of these Terms may result in the immediate termination of your access to the Service.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve:
Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, your use of the Service, access to the Service, or any contact on the Site through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
We are not responsible if information made available on the Site is inaccurate, incomplete, or not current. The material on the Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or current sources of information. Any reliance on material provided on the Site is at your own risk.
The Site may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site. You are responsible for monitoring changes to the Site.
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service, or any part or content of it, at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that the display on your device will accurately reflect product colours.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on the Site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, credit card, billing address, and/or shipping address. If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided when the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.
For more information, please review our Return Policy.
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to these tools “as is” and “as available,” without warranties, representations, conditions, or endorsements of any kind. We are not liable for any loss or damage arising from or related to your use of optional third-party tools.
Your use of optional tools offered through the Site is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms under which those tools are provided by the relevant third-party providers.
We may also offer new services and/or features through the Site in the future, including new tools and resources. These new features and/or services will also be subject to these Terms of Service.
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on the Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume any liability or responsibility for third-party materials, websites, products, or services.
We are not liable for any loss or damage related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Please carefully review the policies and practices of any third party before engaging in a transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
If, at our request, you submit specific materials, such as contest entries, or if you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use those Comments in any medium.
We are under no obligation to:
We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party's intellectual property rights or these Terms of Service.
You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Comments will not contain libellous, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Comments. You are solely responsible for the Comments you make and their accuracy. We assume no responsibility or liability for Comments posted by you or any third party.
Your submission of Personal Information through the store is governed by our Privacy Policy. Please review our Privacy Policy for more information.
Occasionally, information on our Site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information in the Service or on any related website is inaccurate, at any time and without prior notice, including after you have submitted your order.
We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. Any specified update or refresh date should not be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Site or its content:
We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from using the Service will be accurate or reliable.
You acknowledge that we may, from time to time, suspend or discontinue the Service for indefinite periods or at any time without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us, the Service and all products and services delivered through it are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the maximum extent permitted by law, A1 Cash and Carry and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, including negligence, strict liability, or otherwise, arising from your use of the Service or any products obtained through it, or from any other claim related to your use of the Service or any product.
This includes, without limitation, any errors or omissions in content or any loss or damage resulting from the use of the Service or any content or product posted, transmitted, or otherwise made available through the Service, even if we have been advised of the possibility of such damages. Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless A1 Cash and Carry and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms of Service or any documents incorporated by reference, or from your violation of any law or the rights of a third party.
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law. Any unenforceable portion will be deemed severed from these Terms of Service, and that determination will not affect the validity or enforceability of the remaining provisions.
The obligations and liabilities of the parties incurred before the termination date will survive the termination of this agreement.
These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use the Site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services, or any part of them.
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on the Site or relating to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of these Terms of Service.
Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.
These Terms of Service and any separate agreements under which we provide Services to you will be governed by and construed in accordance with the laws of Canada.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
